Customer Service Representative

Job Description

About the job

The Role

This position will report to: Director, Warehouse and Business Operations

FLSA Status: Non-Exempt

Shift:1

Employment Category: Full-Time Regular

Pay Range: $19.05/HR -$21.23/HR

Onsite Position

Bronco Wine Company founded in 1973, our family-owned company strives to continue and improve upon being vertically integrated, from the vineyard to the table, focusing on crafting quality wines for every table. Our family’s resilience and sustained growth will continue to be fostered through stewardship of family, valued employees, respected partners, and future generations.

JOB STATEMENT: Process Classic Wines of California orders from both customers and sales staff. Ensure correct delivery and invoicing of orders. Prepare sales reports as required .

Essential Duties:

• Answer incoming phone calls in a timely fashion and interact with customers and sales staff in an efficient and courteous manner at all times.
• Enter customer orders accurately. Assist customers with product recommendations as necessary during the order process.
• Monitor High Jump interface to ensure that handheld sales staff orders are transmitting into IFS system accurately.
• Communicate with customers and sales force to ensure order accuracy and investigate any discrepancies. Provide documentation when required.
• Schedule and coordinate logistics for chain customer case good orders.
• Process customer RMA paperwork and ensure compliance with ABC laws and regulations regarding the return of product.
• Communicate with A/R Department, customers and sales staff as necessary to reschedule credit blocked customer deliveries.
• Communicate with warehouse and / or delivery drivers regarding delivery discrepancies and perform daily audit of previous days delivery issues.
• Prepare customer invoices daily.
• Prepare daily, weekly and monthly reports for sales staff and Finance Dept. as required.
• Prepare and send depletions reports to sales staff and suppliers.
• Special projects as assigned.

Other duties as assigned

JOB REQUIREMENTS:

EDUCATION/EXPERIENCE:

• Customer service experience 2-3 years

KNOWLEDGE, SKILLS, AND ABILITIES:

• Microsoft office to include, Word and Excel
• Communicate professionally with a variety of employees, customers and owners on a daily basis.
• Multi-task in a fast-paced environment.

PHYSICAL REQUIREMENTS:

• Sit for an extensive period of time
• Able to lift 50 lbs. frequently

WORK ENVIRONMENT:

• Noise level
• Indoor climate Limited

PERSONAL PROTECTIVE EQUIPMENT REQUIRED:

• Side shield safety glasses, safety vest, head/ear protection and proper footwear when in production facility

WHAT WE OFFER : At Bronco Wine Company, we understand that our success is driven by our talented committed workforce. We value the contributions each employee makes to our achievements, and our aim is to offer a comprehensive benefits program that is competitive,

helping us attract and retain top talent. Our Benefits are crafted to support the needs of our employees and their families, ensuring the package is simple to understand, easy to access, and affordable for all.

Medical

Dental

Vision

Life and AD&D

Voluntary life and AD&D

Group Short-Term Disability

Group Long-Term Disability

Voluntary Critical Illness

Voluntary Accident & Injury

Flexible Spending Accounts

Employee Assistance Program

401K

Paid time off

EEO STATEMENT : Bronco Wine Company is dedicated to fostering a diverse and inclusive workplace and takes pride in being an equal opportunity employer. All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, genetic information, or any other characteristic safeguarded by law.

We are committed to cultivating an environment where every individual feels valued, respected, and empowered to reach their full potential.

Reasonable Accommodations: We will provide reasonable accommodation to assist individuals with disabilities in performing essential job functions. If you wish to apply for a position at Bronco Wine Company and require special assistance during the application process, or if you believe you do not meet the necessary qualifications for a posted position due to a protected disability and would like to discuss potential accommodations, please reach out to our Human Resources at HR@broncowine.com for further assistance or guidance.

Recruitment Agencies : Bronco Wine Company does not accept unsolicited agency resumes. Bronco Wine Company is not responsible for any

fees related to unsolicited resumes .