DAOU-Wine Educator (FT)

About Us

DAOU Winery is a benchmark producer of luxury Cabernet Sauvignon from Paso Robles, known for crafting Bordeaux-inspired wines that combine Old World structure with New World intensity from its prized high-elevation Adelaida District estate. Founded by brothers Georges and Daniel Daou, it has become synonymous with precision winemaking, exceptional terroir, and a pursuit of world-class quality rivaling some of the best wine-growing regions in the world. The estate at DAOU Mountain combines remarkable geology, favorable microclimate, and high elevation, once described by renowned California winemaker André Tchelistcheff as “a jewel of ecological elements.” With sweeping vineyard views showcasing the region’s natural beauty, DAOU Mountain estate guests experience world-class hospitality in one of California’s most stunning wine country settings.

About the Role

We are currently recruiting for a Full Time Wine Educator at DAOU with a background in customer service, a good eye for detail, and truly enjoys fostering a wonderful experience for every guest that visits the property. As a Full Time Wine Educator, you will be the main point of contact for our guests, so a polite, friendly, and energetic demeanor is a must.

Key Responsibilities

• Set-up and host wine tastings and tours for guests

• Sell wine, merchandise and wine clubs to meet or exceed monthly sales targets

• Collaborate with co-workers to provide a superior guest experience

• Provide service and hospitality that exceeds our competitors and our guest’s expectations

• Stay current on DAOU wines and customer offerings

• Be engaged and active in local wine industry community - know our market

• Be informed on local hospitality offerings and make recommendations to guests

• Participate in TWE training programs

• Strive for WISE triple score sales and service results

• Open, close and operate cash registers

• Assist in events, private dinners and various site activities

• Assist Wine Inventory and Merchandise Dept. with restocking, inventory and floor upkeep

• Follow site policies and procedures including but not limited to: Opening and closing, inventory of merchandise and wine, etc.

• Act as a backup for other Hospitality Sales Associates who are conducting tastings and tours

About you

• Must be 21 years of age

• Exemplary customer service skills

• Passionate about wine

• Sales and conversion via hospitality and knowledge

• Strong presentation skills with the ability to relay their knowledge of wines and wine production

• Dynamic communication skills & positive attitude

• Must have a clean professional appearance and excel in communications

• Knowledge of food and wine, the wine industry, Sonoma, Napa and Bay Area restaurants

• This position must work weekends (Friday- Sunday), some holidays and evenings

• Must be able to lift 50 lbs. (a case of wine)

Why you'll love it here

Our culture is built on bringing our whole selves, being courageous and delivering together - it’s our DNA and the heart of who we are at TWE. We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development. Learn more about our benefits and culture here .

Benefits depend on your work category and may include

• Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Plus, a “TWE4ME Day” - a day to spend however you choose!

• Paid Parental & Caregiver Leave: Generous time off for life’s big moments.

• Volunteer Days: Get paid to give back-2 full days each year!

• Flexible Work Options: Find your flex-hybrid and custom schedules available for certain roles.

• Wellbeing First: Medical, dental, vision, free mental health support, and an award-winning wellness program.

• 401(k) with Company Match: 100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.

• Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays.

• Wine Perks & Discounts: Enjoy exclusive employee pricing on the world’s best wines, plus receive a generous product allowance.

• Recognition & Rewards: Celebrate wins and earn fun rewards.

It takes all varietals

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected characteristic. If you require assistance or accommodation during the application process, please contact recruitment@tweglobal.com , quoting the job title and reference number.

Base Pay: $17 per hour, based on experience, skills, role scope, location and business needs.

Incentive Pay: Eligible to participate in the Direct-to- Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification.

Estimated on Target earnings (OTE): $18.70 per hour based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked and role classification.

Tips: This role is eligible for tips. Tips are paid by the customers and vary by location, shift, and customer volume. Tips are not guaranteed. Based on historical experience in some locations and shifts, tips have at times added in excess of 100% above base pay for some employees.

The compensation range listed reflects a good faith estimate of the hiring range for this position at the time of posting. Treasury reserves the right to modify compensation ranges, incentive plans, and benefits at any time, subject to applicable law.